Selected work
01 / Consumer goods · Field sales
Coca-Cola
2015–2016
Field sales teams were working around a long-standing ordering application. Watching the work in stores led to a redesigned ordering experience, better order suggestions and a rollout people adopted.
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~30%
less time spent on in-store ordering
~$200M
annual revenue impact
Contributed by the broader initiative this work was part of
02 / Healthcare · Enterprise technology
Kaiser Permanente
2020–2023
Onboarding, provisioning, applications and devices were slowing down a workforce of more than 250,000 clinicians and staff across eight regions. I owned product strategy for endpoint technology and set direction around the employee's experience.
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45%
faster time-to-productivity for employees
250K+
clinicians and staff served across 8 regions
03 / Nonprofit · Enterprise experience
A global nonprofit
2024–present
Staff described their tools as too complicated. Behavioral discovery showed the problem was bigger: people had to know which system to use, learn several interfaces and stitch tasks together themselves.
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Principle“People shouldn't need to understand enterprise architecture to do their jobs.”
04 / Automotive services · Growth strategy
CarAdvise
Advisory engagement
A multi-day leadership workshop to define the 2025 product strategy, align cross-functional teams and prioritize initiatives for revenue growth across fleet, consumer products and strategic partnerships.
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More experience
At Synechron, a $1B+ global consultancy, I led the North America Product Practice: practice strategy, offerings, go-to-market and product leadership across client engagements.
At Cox Communications, I led product for sales technology serving more than 3 million customers, contributing to roughly 6% ARPU growth. I’ve also led technology partnerships at Fiserv and helped IHG reshape governance and operating models for global initiatives.
Hands-on with AI
Building an AI-powered personalized coaching platform that combines conversational intelligence, video analysis and adaptive guidance. I lead the work from concept and product strategy through engineering, commercialization and ongoing iteration.
Designing AI-enabled engineering workflows that help identify issues, implement changes, test solutions and prepare code for review, with appropriate human oversight.
Developing an agent-assisted approach to identifying opportunities, validating ideas, generating prototypes and accelerating evidence-based product decisions.
A complicated product decision, a stalled initiative, an idea worth testing or an AI question you want a straight answer on. The first conversation is just that: a conversation.